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FAQs for Flags

Xiamen Novelty Flag Co.,Ltd | Updated: Mar 19, 2017


Ordering/Shipping FAQ

What if I received an incorrect item?
How can I purchase wholesale?
What is your return policy?
How much are your shipping charges?
When will my order ship?
Do you have a minimum order?

Flag Questions

How long will my flag last?
How can I clean my flag?
Will my flag look exactly as it appears on-line?
What size flag should I buy?

Ordering/Shipping FAQ

Q: What if I received an incorrect item?

A: While we make every effort to ensure you receive your order correctly, sometimes shipping/picking errors will occur. In the event we shipped an incorrect item, we will promptly rectify the error. Our policy: We will repduce the correct flags and ship them out for replancement. For the wrong item, we will request to return back depends on value. 

Q: How can I purchase wholesale?

A: We offer wholesale sales to qualified companies that have a market to sell our products.  

Q: What is your return policy?

A: NoveltyFlag will issue a full credit for merchandise returned within 30 days of the purchase date. Return shipping costs are the responsibility of the customer unless an error was made on the part of NoveltyFlag. Items being returned must be in new condition for a full credit to be issued. A copy of the receipt must be included with any returned items. Please send any returns to our address printed on your receipt. Made-to-order, Custom items and Indoor flags with pole sleeve & fringe are NOT returnable. Please e-mail us with any questions you may have about returns.

Q: How much are your shipping charges?

A: Our shipping charges are based on your delivery address and the weight of your package. 

Q: When will my order ship?

A: We strive to ship your stock order within 2 days. If the flag(s) you ordered is not currently in stock, please allow 3-14 days for us to ship your order. We will custom make your order fast. This avoids duplicate shipping charges and backorder confusion. You can send us an e-mail at any time to check on the status of your order. You will receive a prompt response to your inquiry. We offer a variety of shipping options at checkout. Including:Express, door to door, Airline, Sea

Q: Do you have a minimum order?

A: No, you can order any quantity of flags and any QTY you want.


Flag Questions

Q: How long will my flag last?

Our flags are designed to give you the longest possible life. We use only first quality materials in our manufacturing processes, American sourced and manufactured whenever possible. How long you flag will actually serve you is determined by many factors including the environment and the care given to it. The harsher the environment, the harder it is on your flag. How long any flag will last depends on the weather, its location, airborne contamination and how often you fly your flag. Remember, your flag is a piece of cloth that works very, very hard. Throughout its lifetime your flag shakes, trembles, drapes, snaps, chafes, bakes, freezes, ripples, flutters, furls, twists, flaps, strains, flies, unfurls and hangs! Is it any wonder that a flag that flies continuously needs replacing two or three times a year? Wind, water, sun and carelessness are the major enemies of a flag. 

No one can control the weather but you can take some important steps to lengthen the life of your flag. Occasionally washing your flag in warm detergent water will prevent pollutants and dirt from weakening the fabric. Always let your flag dry thoroughly before storing it to prevent mildew or color transfer. At the first sign of fraying, have your flag repaired before further damage is done. Always keep your flagpole as clean as possible and move your pole if your flag does not have.

Q: How can I clean my flag?

A: To keep its rich colors looking bright, clean your flag regularly, before soiling and discoloration from dirt, smoke, dust and other airborne contaminants “set” in the fabric. Outdoor flags can be hand-washed (or machine gentle cycle) with warm water and a mild soap, then thoroughly rinsed and spread out to dry. Do not let the flag stand in the wash water or you might experience some color “make off” onto the white stripes. Professional dry cleaning is recommended for indoor/parade flags.

Q: Will my flag look exactly as it appears on-line?

A: While we strive to keep our images up-to-date, flag designs tend to change. Our on-line images are only a representation of the design and colors. The actual flag design may vary from what is shown. There may be slight differences in shading as computer screens can vary greatly. Flags, since made from material, can also vary in size. While we strive for our flags to be made at its advertised size, some variation in height and/or length can be expected. If you have any concerns about the appearance of the flag you are interested in, please do not hesitate to email us via

Q: What size flag should I buy?

A: The rule of thumb is the length of the flag should be 1/4 the height of the flagpole. For example, a 20' flagpole should fly a 3'x5' flag and a 40' flagpole should fly a 6'x10' flag. Flags flown under the U.S. flag (state, corporate, etc.) can be the same size or one size smaller. The most common house size flag for poles mounted to a structure is 3x5 feet.